Contact Us

Our customers are very important to us and to help ensure your communication is handled as quickly as possible, we would like to filter your enquiry to the most appropriate person:

The website is the quickest way to place your order.

If you are experiencing difficulties placing your order, please email us with details of the problem and we'll try to resolve it as quickly as possible:

If your query relates to order tracking, please email us on:

If your query relates to a product query, please email us on:

For any non-urgent general enquiries, please email us on:

If you need to speak to our Customer Service Team, please call 0131 654 7695. Please note that our offices are open Monday to Friday between 0900 and 1700 GMT.

If you would like to write to us, our address is below:

Letts Direct
Charles Letts & Co Ltd.
EH22 2NE

For business enquiries:

For press enquiries:

Please contact The Ideas Network at 

For a map of our location click HERE