To help ensure your Christmas gifts arrive in time this festive season we will be upgrading all standard 2nd class Royal Mail post to 1st Class from Monday 08th December.
Offer applies to UK Only.
Letts will be dispatching orders on the following dates over the Christmas season: 21st,22nd and 23rd December.  The 29th and 30th December, and Friday 02nd January 2015. For pre-Christmas deliveries please ensure your order is with us before 21st Dec.

Delivery to UK addresses will normally take between 3 to 5 working days, but can sometimes take a little longer due to postal delays.

Overseas Orders (including Rep. Of Ireland) should arrive within 8-10 working days.

The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process.

Order Value UK Europe* Overseas*
£0.00 - £10.00 £2.00           £5.00           £7.50
£10.01 - £20.00 £2.50 £5.00 £7.50
£20.01 - £30.00 £3.50 £10.00 £15.00
£30.01 - £50.00 £0.00 £12.00 £17.50
£50.01 - £150.00 £0.00 £15.00 £25.00
£150.01 - £500.00           £0.00 £20.00 £50.00
£500.01 or over £0.00 £30.00 £100.00

*European and overseas customers will be responsible for paying customs and/or import duty

Duties and taxes may be payable in some countries, these are the responsibility of the recipient. Refunds cannot be given for unclaimed diaries. 

If you have any queries regarding your delivery or non-delivery, you can e-mail us at or phone us on 0870 4214381 quoting internet order query.

Our lines are open Monday to Friday from 09.00 a.m. to 5.00 p.m. except during Bank holidays and Public holidays.


Returns of any goods purchased are subject to the Letts returns policy as set out in the returns section below.

At we would like to make your shopping experience as easy as possible, we have therefore made our returns policy very simple.

Our refund policy means that if you are unhappy with the item you have purchased from just return it to us within 28 days of despatch in perfect condition, in the original packaging along with the invoice/despatch note and returns note, and we will issue a refund for the price of the item. This does not affect your statutory rights.

All personalised goods unless incorrect due to an error on our part or faulty are NON RETURNABLE and NON REFUNDABLE. You should notify us of any faulty goods within 7 days of receiving the goods.

Returns address for UK, N. Ireland, Isle of Man and Channel Islands only:

Letts Mail Order Department
Charles Letts & Co Limited
EH22 2NE

We recommend that you obtain proof of purchase.